The Courtney Report

Courtney Report

(ed. note: The excerpts this week focus on getting help for Medicaid recipients who have been left behind by the rush to privatization. More of Sen. Courtney’s newsletter can be found here)


Burlington Medicaid listening session – The Iowa Department of Human Services is holding a public listening session on Iowa Health Link, the state’s new managed care program. Our regional meeting will be in Burlington on April 12, 3-5 p.m. at the Pzazz Convention & Event Center, 3001Winegard Drive. For more information, go here:

West Burlington Medicaid listening post: April 15, 2016 @ 10:00 am at Southeastern Community College, 1500 W Agency Rd, West Burlington. Join me for a discussion of how privatized Medicaid is working in Iowa. I want to hear your experiences, as Senate Democrats continue to push for tough oversight and accountability that keeps our health care safety net strong.

On April 1, Governor Branstad’s ill-conceived plan to turn over management of Iowa Medicaid to three out-of-state companies became a reality for 560,000 Iowans.

If you or a loved one is on Medicaid, please share your story by taking this short survey on Iowa’s Medicaid transition:

With your help, we’ll continue pushing for tough oversight and accountability to keep Iowa’s health care safety net strong. We must ensure this major shake-up doesn’t hurt our elderly, Iowans with disabilities and others Medicaid was designed to help.

Helpful Medicaid contacts

Here are some helpful resources for Medicaid recipients and health care providers transitioning to the new managed care system that went into effect April 1:

Managed Care Organizations (MCOs)
offer health coverage to most Medicaid recipients.

Amerigroup Iowa, Inc.

Member services: 1-800-600-4441
Provider services: 1-800-454-3730

AmeriHealth Caritas

Member services: 1-855-332-2440
Provider services: 1-855-287-7855

UnitedHealthcare Plan of the River Valley

Member services: 1-800-464-9484
Provider services: 1-888-650-3462

Medicaid Member Services
assists Medicaid recipients with questions and concerns about health care coverage, MCO enrollment, and which MCOs their health care provider has signed up with.
Toll Free: 1-800-338-8366
Des Moines area: 515-256-4606

Iowa Medicaid Provider Services
enroll health care providers with Iowa Medicaid and assist with eligibility and MCO questions.
Toll Free: 1-800-338-7909
Des Moines area: 515-256-4609

Managed Care Ombudsman
can help Iowa Medicaid recipients who live in a health care facility, assisted living program or elder group home, as well as those enrolled in certain Home & Community-Based Services programs.
Toll Free: 1-866-236-1430
More information:

About Dave Bradley

retired in West Liberty
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